Patient Help Desk Executive - Medical and Dental Billing

Job Description

My Health Aiyin Medical Billing and The Smile Factory Dental Billing Services are premier providers of medical and dental billing solutions. We are dedicated to improving the patient experience by offering comprehensive support and resolving billing-related issues efficiently. Our mission is to enhance patient satisfaction through effective communication and timely resolution of concerns.

Position Overview

Position Type: Full-time

We are seeking a dedicated Patient Help Desk Executive to join our team. The successful candidate will be responsible for providing excellent customer service, addressing patient inquiries, and resolving issues related to billing and insurance claims. This role is essential in ensuring a positive patient experience and maintaining high standards of customer support.

Key Responsibilities

• Customer Support: Serve as the primary point of contact for patients, addressing inquiries and providing assistance with billing, insurance claims, and account-related issues.

• Issue Resolution: Investigate and resolve patient concerns, including billing discrepancies, insurance denials, and payment inquiries, ensuring timely and accurate resolution.

• Information Management: Maintain up-to-date knowledge of billing procedures, insurance policies, and patient account information to provide accurate support.

• Communication: Communicate effectively with patients, insurance companies, and internal teams to resolve issues and provide clear explanations.

• Documentation: Record and document patient interactions, inquiries, and resolutions in the customer support system for tracking and follow-up.

• Feedback Collection: Gather and report patient feedback to identify areas for improvement and contribute to the enhancement of customer service processes.

Qualifications

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.

• Experience: Minimum of 1 year of experience in a customer service or help desk role, preferably in a healthcare or billing environment.

• Knowledge: Understanding of medical billing procedures, insurance claims, and healthcare terminology.

Skills

• Strong communication and interpersonal skills.

• Excellent problem-solving and conflict resolution abilities.

• Proficiency in customer service software and Microsoft Office applications.

• Ability to handle multiple tasks and manage priorities effectively.

Attributes

• Empathetic and patient-focused with a commitment to providing exceptional customer service.

• Detail-oriented with a strong commitment to accuracy and confidentiality.

• Adaptable and able to work effectively in a dynamic environment.

What We Offer

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Flexible working hours and arrangements.

• A supportive and collaborative work environment.

Location

My Health Aiyin, Google Tower, 69 Murree Road, Shamsabad, Rawalpindi.
Working Hours: 6 PM to 3 AM Pakistan Time.
Application Process
Interested candidates should send their resume and cover letter to myhealth.aiyin.us@gmail.com and complete the application form provided below.
For more information, contact us at +92 332 592 9976.